Regulatory and Complaints Information

Barristers at Castle Gate Chambers are regulated by the Bar Standards Board. A separate written document can be obtained from Castle Gate Chambers which provides information about:

https://www.barstandardsboard.org.uk/for-the-public/search-a-barristers-record/the-barristers-register.html. This shows (1) whether a barrister has a current practising certificate, and (2) whether a barrister has any disciplinary findings, which are published on the Bar Standards Board’s website in accordance with their policy. Alternatively, you can contact the Bar Standards Board on 020 7611 1444 to ask about this (or e-mail Turn on Javascript!).

A separate sheet is enclosed which provides information about:

  • our complaints procedure;
  • any right you may have to complain to the Legal Ombudsman (LeO) – the independent body which can help you if you have complained to your lawyer and are not happy with their response;
  • how to complain to LeO; and
  • any time limits for making a complaint.

You can also search the decision data on LeO’s website:

http://www.legalombudsman.org.uk/raising-standards/data-and-decisions/#ombudsman-decision-data. This shows providers which received an ombudsman’s decision in the previous 12 months, and whether LeO required the provider to give the consumer a remedy. Alternatively, you can contact LeO on 0300 555 0333 to ask about this (or e-mail Turn on Javascript!).